If you need to return your item, please follow the steps below to do this:

• In your delivery you will have received a Returns Form. Please complete this form and include with any returned items.
• The item must be in re-saleable condition and returned to the store within 10 days of receipt of delivery.
• Items returned after 10 days and within 30 days will be sent a store credit. Please note we cannot accept returns past 30 days and they will be refused and sent back.
• All return items must be unworn, unwashed with tags in place, and with a Return Form.
• It is your responsibility that the item returns to the shop so we do strongly encourage you to please send it via tracked post. Should any uninsured items be damaged during the returns process please note that you will be responsible for them.

These conditions do not affect your statutory rights

DELIVERY

Once the item leaves out premises, we cannot control the length of time it takes to get to you. In general if you order before 1pm Monday – Thursday it will take 1/2 days delivery time in Ireland and 2/3 days Northern Ireland.

REFUNDS

We will refund your payment within 3-5 days of receiving your item. We will refund the price you purchased the item at minus postage charges. The refund can only be made to the same method on which you originally paid. Your bank may take additional time to process the refund and we have no control over this, hence we advise you to allow up to 10 days from goods being received to seeing the refund on your account. If this has not occurred within this period please contact us immediately.

GENERAL POLICIES

We want your online purchases to be a pleasant and hassle free experience. If you are unsure of an item as regards sizing or styling before you purchase online, please do not hesitate to contact our staff using any of our contact methods beforehand and they may be able to help you in advance of a purchase.

We aim for Next Day Delivery in Ireland and Northern Ireland, on occasion this can take 2 days.

GENERAL

Our General Terms and Conditions apply to all deliveries and services. An order
becomes binding as soon as you send it to us.

PROMOTION AND DISCOUNT CODES

• Discount code cannot be applied to orders once they have been placed.
• Not transferable for cash or credit.
• Promotional codes are only available for online orders.
• Promotional codes can be withdrawn at any time.
• Apply discount code at checkout

GENERAL
Our General Terms and Conditions apply to all deliveries and services. An order becomes binding as soon as you send it to us.

DELIVERY

Delivery periods and charges are outlined in our website footer HERE Deliveries are not made to PO Box numbers.

Shipping Partner
Our goods are shipped with DPD during working hours and we would appreciate if you could make sure that somebody is available to accept your delivery. You must provide a phone number to allow the courier company to contact you should he need to, we cannot ship goods until we receive a contact number.

PRICES

All prices are in EUR and are inclusive of  VAT at the prevailing rate.

TERMS OF PAYMENT

The goods are delivered against payment by credit card (Master Card, Visa Card, American Express, Laser) or Paypal

PAYMENT SECURITY

Together with our hosting and payment partners we use the highest level of security and encryption methods available to process your payments. We never store your card information. This means that your payment details are as secure as they possibly can be when you make a payment with us. We also strictly adhere to best practices of data protection and PCI compliance.

COMPLAINTS

Complaints about defects or about incomplete or incorrect deliveries must be notified as soon as possible via email or contact to our store.

RIGHT TO RETURN GOODS

We want our customers to be thoroughly satisfied with Harper purchases. As such, and in accordance with the The European Directive on Distance Selling (Directive 97/7/EC), we offer customers a full and undisputed refund on any goods purchased online which are returned within 10 days of delivery, provided such goods conform to the following conditions:

Items must be returned in the same condition as received, this means

• Item unworn and unwashed
• Item contains all swing tags
• Item is undamaged, no tears, rips or shredding.

If an item is returned and smells of smoke, body odour, perfume / aftershave, cooking / food or is stained with makeup we cannot issue a refund/exchange. Likewise, if any item has been washed in any way or damaged, we will not process a refund/exchange.

If an item is not returned within 10 days of receipt of delivery, we cannot process a refund.

Postage costs will not be refunded. It is the customer’s responsibility to return the item to us using a registered delivery or courier service. We will not accept any responsibility for items which are lost in the post. To return an item, please send it by registered delivery/courier service to

16-17 Mainguard St,Galway, H91 DD40

COMPENSATION

Claims for compensation due to mistakes in illustrations, prices or texts, or due to late delivery or failure to deliver, are strictly excluded. The colour of the products displayed in the online shop may deviate slightly from the actual product colour.

DATA PROTECTION

It goes without saying that any data required by us for order processing purposes will be treated as strictly confidential.