Terms & Conditions
Welcome to Harper (“we”, “our”, “us”). By accessing or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before placing an order.
General
Harper is registered in Ireland with the registered address 16-17 Mainguard Street, Galway. H91DD40
These Terms govern your use of our website and purchases made through it.
We reserve the right to update or change these Terms at any time. Continued use of the website means you accept any revised Terms.
Promotion and Discount Codes
Discount code cannot be applied to orders once they have been placed.
Not transferable for cash or credit.
Promotional codes are only available for online orders and can be withdrawn at any time.
Apply discount code at checkout.
Products and Availability
We make every effort to ensure product descriptions, images, and pricing are accurate. However, slight variations in colour or sizing may occur due to lighting or screen settings.
All products are subject to availability. If an item becomes unavailable after your order is placed, we will notify you and issue a refund.
Delivery
Delivery periods and charges are outlined in our website footer.
Deliveries are not made to PO Box numbers.
Shipping Partner
Our goods are shipped with An Post during working hours and we would appreciate if you could make sure that somebody is available to accept your delivery.
You must provide a phone number to allow the courier company to contact you should they need to, we cannot ship goods until we receive a contact number.
Once dispatched, you’ll receive a tracking link.
We are not responsible for delays caused by courier services, customs, or factors outside our control, as well as missing packages lost by the courier service.
Uk Shipping
This may take a few extra days due to logistics shipping outside of the EU.
Customers may be liable for customs charges which are ultimately out of our control and cannot be covered by us.
This excludes Northern Ireland.
Pricing and Payment
All prices are listed in Euro (€) and include VAT unless otherwise stated.
We reserve the right to change prices at any time without notice before purchase.
Payments can be made securely using Visa, MasterCard, PayPal, etc.
Orders are only confirmed once payment has been successfully processed.
Terms of payment
The goods are delivered against payment by credit card (Master Card, Visa Card, American Express, Laser) or Paypal.
Liability
We are not responsible for any indirect, incidental, or consequential damages resulting from your use of the site.
Our total liability in connection with any order is limited to the amount paid for that order.
Payment Security
Together with our hosting and payment partners we use the highest level of security and encryption methods available to process your payments. We never store your card information. This means that your payment details are as secure as they possibly can be when you make a payment with us. We also strictly adhere to best practices of data protection and PCI compliance.
Complaints
Complaints about defects or about incomplete or incorrect deliveries must be notified as soon as possible via email or contact to our store.
Right to Return Goods
We want our customers to be thoroughly satisfied with their Harper purchases. As such, and in accordance with the The European Directive on Distance Selling (Directive 97/7/EC), we offer customers a full and undisputed refund on any goods purchased online which are returned within 10 days of delivery, provided such goods conform to the following conditions:
Items must be returned in the same condition as received, this means
Item unworn and unwashed
Item contains all swing tags
Item is undamaged, no tears, rips or shredding.
If an item is returned and smells of smoke, body odour, perfume / aftershave, cooking / food or is stained with makeup we cannot issue a refund/exchange. Likewise, if any item has been washed in any way or damaged, we will not process a refund/exchange.
Items such as earrings and undergarments are non-returnable for hygiene reasons.
If an item is not returned within 10 days of receipt of delivery, we cannot process a refund.
Postage costs will not be refunded. It is the customer’s responsibility to return the item to us using a registered delivery or courier service. We will not accept any responsibility for items which are lost in the post. To return an item, please send it by registered delivery/courier service to
16-17 Mainguard St,
Galway,
H91 DD40
Exchanges are subject to stock availability.
Compensation
Claims for compensation due to mistakes in illustrations, prices or texts, or due to late delivery or failure to deliver, are strictly excluded. The colour of the products displayed in the online shop may deviate slightly from the actual product colour.
Intellectual Property
All website content, including text, images, and design, is the property of Harper.
You may not reproduce, distribute, or use any content without written permission.
Data protection
Data required by us for order processing purposes will be treated as strictly confidential. Your privacy is important to us. Personal data is processed in accordance with the General Data Protection Regulation (GDPR).
By using our website, you consent to the collection and use of your data as described in our Privacy Policy.