Terms & Conditions
Our General Terms and Conditions apply to all deliveries and services. An order
becomes binding as soon as you send it to us.
PROMOTION AND DISCOUNT CODES
- Discount code cannot be applied to orders once they have been placed.
- Not transferable for cash or credit.
- Promotional codes are only available for online orders.
- Promotional codes can be withdrawn at any time.
- Apply discount code at checkout
Our General Terms and Conditions apply to all deliveries and services. An order becomes binding as soon as you send it to us.
Delivery periods and charges are outlined in our website footer HERE Deliveries are not made to PO Box numbers.
Our goods are shipped with DPD during working hours and we would appreciate if you could make sure that somebody is available to accept your delivery. You must provide a phone number to allow the courier company to contact you should he need to, we cannot ship goods until we receive a contact number.
All prices are in EUR and are inclusive of VAT at the prevailing rate.
Terms of payment
The goods are delivered against payment by credit card (Master Card, Visa Card, American Express, Laser) or Paypal
Together with our hosting and payment partners we use the highest level of security and encryption methods available to process your payments. We never store your card information. This means that your payment details are as secure as they possibly can be when you make a payment with us. We also strictly adhere to best practices of data protection and PCI compliance.
Complaints about defects or about incomplete or incorrect deliveries must be notified as soon as possible via email or contact to our store.
Right to return goods
We want our customers to be thoroughly satisfied with Harper purchases. As such, and in accordance with the The European Directive on Distance Selling (Directive 97/7/EC), we offer customers a full and undisputed refund on any goods purchased online which are returned within 10 days of delivery, provided such goods conform to the following conditions:
Items must be returned in the same condition as received, this means
- Item unworn and unwashed
- Item contains all swing tags
- Item is undamaged, no tears, rips or shredding.
If an item is returned and smells of smoke, body odour, perfume / aftershave, cooking / food or is stained with makeup we cannot issue a refund/exchange. Likewise, if any item has been washed in any way or damaged, we will not process a refund/exchange.
If an item is not returned within 10 days of receipt of delivery, we cannot process a refund.
Postage costs will not be refunded. It is the customer’s responsibility to return the item to us using a registered delivery or courier service. We will not accept any responsibility for items which are lost in the post. To return an item, please send it by registered delivery/courier service to
Claims for compensation due to mistakes in illustrations, prices or texts, or due to late delivery or failure to deliver, are strictly excluded. The colour of the products displayed in the online shop may deviate slightly from the actual product colour.
It goes without saying that any data required by us for order processing purposes will be treated as strictly confidential.